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Vodafone scraps roaming fees in much of Europe

2023-09-06T10:55:21+01:00By |News|

Vodafone has scrapped roaming charges for UK customers in 40 countries, meaning they can use their plans there without additional costs. However, the new terms are being applied initially only to new or upgraded contracts. The EU is expected to abolish roaming charges for its 28 member states in June. Countries in Vodafone's roam-free destinations list include non-EU states such as Norway, Iceland and Turkey. Beyond these territories, mobile phone users will be charged £5 per day to use UK plans in 60 states including the United States, Russia, China and India. Vodafone rival Three already offers free roaming in 42 countries on advanced plans. "This is a pre-emptive strike, if you like, before the EU regulations kick in," said tech analyst Mark Newman at ConnectivityX. He told the BBC that tightening regulations on roaming charges had "absolutely hurt" companies such as Vodafone in recent years. To compensate, many were now increasing the base cost of plans to recoup lost revenues. "That doesn't seem to be the case yet with Vodafone, but I suspect over time we'll see some form of compensation," Mr Newman said. However, he did say it was "fantastic" to get rid of the anxiety of nightmare charges many customers have when using their phone abroad. "You're probably using more data abroad rather than less - uploading more photos to social media, for example," he said.

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BT fined record £42m by Ofcom

2017-03-29T08:46:03+01:00By |News|

Ofcom's reaction to Openreach broadband installation delays was a record £42m fine, but according to Bamboo Technology Group MD Lorrin White there remains big questions over how quickly the UK's fixed line network can be improved. "As a provider working in the fixed line arena for nearly 20 years we are used to the complexities and moving goalposts of Openreach's compensation processes so are not surprised to learn that rules have been breached to avoid successful claims," she said. "While the fine reflects the significant impact that late installations have on businesses and was deemed a justified figure by Ofcom, I hope it will instigate the shake-up required to avoid such rule flouting in the future. Openreach has already agreed to meet Ofcom's demands to become a separate company - a step we wholeheartedly support and agree with - but as a telecoms provider that works with Openreach every day we only want it to succeed. "Openreach needs to commit everything it can to significant nationwide fibre investment. To do that it needs all the resources it can get."

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BT and Ofcom agree deal to legally separate Openreach

2017-03-10T16:58:55+00:00By |News|

BT and Ofcom have reached agreement on a long-term regulatory settlement that will see Openreach become a distinct, legally separate company with its own Board within the BT Group. The agreement is based upon voluntary commitments submitted by BT that the regulator has said meet its competition concerns. Once the agreement is implemented around 32,000 employees will transfer to the new Openreach Limited following TUPE consultation, and once pension arrangements are in place. Openreach Limited will have its own branding, which will not feature the BT logo. The Openreach CEO will report to the Openreach Chairman with accountability to the BT Group Chief Executive with regards to certain legal and fiduciary duties that are consistent with BT's responsibilities as a listed company. Gavin Patterson, BT Chief Executive, said: "I believe this agreement will serve the long-term interests of millions of UK households, businesses and service providers that rely on our infrastructure. It will also end a period of uncertainty for our people and support further investment in the UK's digital infrastructure. "This has been a long and challenging review where we have been balancing a number of competing interests. We have listened to criticism of our business and as a result are willing to make fundamental changes to the way Openreach will work in the future." The transfer of around 32,000 employees, under TUPE regulations, will be one of the largest such transfers in UK corporate history. It will take place once the agreement has been implemented and pension arrangements are in place for these employees. Under the agreement, Openreach will manage and operate its assets and trading but ownership of those assets and trading will remain with BT. The agreement builds on changes that BT has already made to the governance of Openreach in recent months. These include the [...]

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BT denies squeezing customers after paying £1.2bn for Champions League

2017-03-08T15:17:32+00:00By |News|

BT has denied customers are being forced to foot the bill for a new £1.2bn Champions League football rights deal after securing the contract in the wake of inflation-busting price rises for its broadband and phone services. The group has paid £1.18bn to fend off Sky and renew exclusive broadcast rights for Champions League and Europa League football. The deal which runs from 2018 to 2021, represents a 32% increase on the cost of its current three-year contract. The rights win comes after the telecoms group prompted outrage among customers and consumer groups for introducing its third price hike in 18 months at the start of the year. In January, BT said it was to raise the cost of broadband and calls. It also announced that BT Sport will no longer be given away free to its BT TV customers and that it would begin charging them £3.50 a month for the service from August. The broadband and phone call price rises will affect about 10 million customers from 2 April, equating to increases of about 5% to 6%. Analysis BT's £1.2bn Champions League splurge is price of staying in Sky game The telecoms group needed to win at all costs after a rocky year – though it may face a tougher battle over the Premier League Read more BT denied customers were being squeezed to fund its battle with Sky for premium sports rights. “I don’t think that is true,” said John Petter, the chief executive of BT’s consumer division. “The broadband market is very competitive. Our share of the broadband market has been growing and customers vote with their feet [if they are unhappy]. The fact that the market is competitive means our offering has to represent good value for money. Line rental has not increased, for example. [...]

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Avaya targets mid-market with cloud solutions and signs distributor ScanSource

2017-03-08T15:09:19+00:00By |News|

Sensing the mid-market shift towards cloud adoption Avaya has targeted this high growth sector with the launch of new cloud solutions and signed ScanSource as its first EU wholesale provider for cloud comms. The cloud offering, which sits under the banner 'Powered by Avaya', enables channel partners to deliver the vendor's UC, contact centre and video conferencing solutions according to the deployment requirements of end users, whether on-premises, hybrid cloud or fully hosted. Avaya is also working with wholesale distribution partners to deliver a complete cloud solution for partners including billing, provisioning and other back-end systems. Partners have the option to host and maintain Avaya cloud services in their own data centres and sell directly to customers, wrapping additional services around the core product. Powered by Avaya has already been rolled out with selected Avaya channel partners in the UK. The UK's mid-sized businesses account for one-third of private-sector turnover, and added more jobs to the economy last year than smaller businesses and FTSE 350 companies combined, according to business advisory firm BDO. Furthermore, the European cloud market is forecast to grow at a compound annual growth rate of 23.2%. Avaya UK MD Ioan MacRae (pictured) said: "The mid-market sector is the engine room of the UK economy, but is all too-often overlooked with vendors either focusing on larger enterprise customers or providing solutions that don't deliver the scalability, resiliency, and flexibility mid-market customers are looking for." In addressing the market ScanSource will provide reseller partners with cloud solutions Powered by IP Office. MacRae added: "By combining with ScanSource, we can more effectively reach the indirect channel, enabling resellers to leverage our cloud-based solutions and create offerings that meet today's digital business needs." James Vickerage, President, ScanSource Imago, added: "This partnership with Avaya will enable us to give our partners [...]

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EE shows off helium balloon mobile masts

2017-02-24T09:25:25+00:00By |News|

Mobile phone provider EE has demonstrated helium balloons and drones that could provide 4G mobile coverage following damage to existing infrastructure.   The devices are fitted with small mobile sites that include a base station and an antenna. They could also be used to connect remote parts of the UK where coverage is thin. EE said it planned to deploy such a network in a UK rural area this year. The drones can stay airborne for up to an hour at a time and the "helikite" balloons for several weeks as they have a tethered power source. The drone was designed to give short-term targeted coverage to aid search and rescue situations, EE said. "Innovation is essential for us to go further than we've ever gone, and deliver a network that's more reliable than ever before," said EE chief executive Marc Allera. "Rural parts of the UK provide more challenges to mobile coverage than anywhere else, so we have to work harder there - developing these technologies will ultimately help our customers, even in the most hard to reach areas." It was the first time this had been tried out in the UK, said Kester Mann, analyst at CCS Insight. "Everyone immediately thinks of disruptive players like Facebook and Google when it come to things like balloon-based networks. The traditional networks need to step up so they don't get left behind," he told the BBC. Google is developing a network of huge balloons to provide connectivity to rural areas around the world, known as Project Loon. Last month the tech giant confirmed it had closed its internet drone project, Titan, which was designed to bring the internet to remote rural areas. Facebook's Project Aquila involves building solar-powered aircraft which will fly for months at a time above remote places, beaming [...]

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KCOM appoints Offord as new Enterprise Sales Director

2017-02-22T12:26:02+00:00By |News|

Phil Offord has joined KCOM as Enterprise Sales Director, bringing over 15 years of international business experience from across Europe and the US. He reports to Executive Vice Principal Stephen Long and will be responsible for the direction, development and management of the sales organisation. Long said: "Our sales team is focused on helping organisations to deliver their overall customer experience rather than just new technology. Phil's vision for the development and evolution of an enterprise sales function that listens more than it talks is a perfect fit for us." Offord added: "Companies are looking for partners that are large enough to make the difference but small enough to be agile and KCOM fits that need." He joins KCOM from CORETX (previously Selection Services and C4L) where he served as Group Sales & Marketing Director for over two years. Prior to this role he served as Sales and Marketing Director for Logicalis UK.

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Voiceflex set to launch FCA compliant SIP call recording

2017-02-22T10:11:34+00:00By |News|

Responding to demand from partners Voiceflex is gearing up to launch FCA compliant SIP call recording and storage on March 1st. "Due to the large number of channels we support across multiple data centres, the conventional recording equipment wasn't man enough for the job," said Paul Taylor, Sales Director. Taylor also noted that call recording has become a de facto must-have within many sectors, a requirement that has been triggered by what he described as a prevailing 'culture of blame'. "Employees and customers need protection," added Taylor. "The only way to protect verbal communication is via call recording." Voiceflex's SIP trunk call recording solution is hosted in the cloud and offers free set-up with no fixed monthly commitment. Customers pay only for why they use, and they have the option of deleting recordings and downloading them to be stored locally. "Our call recording application is designed for partners selling cloud or on premise-based telephony to businesses wanting to record both incoming as well as outgoing SIP calls," added Taylor.

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Avaya appoints Denk as Worldwide Channel Leader

2017-02-21T17:13:26+00:00By |News|

Avaya has named Walter Denk as Worldwide Channel Leader responsible for creating and executing the partner strategy and leading revenue growth through the channel, which is comprised of more than 7,000 partners around the globe. Denk moves into the new role from his previous position as vice president of Avaya Germany's Small and Medium Business Group. Prior to Avaya, Denk held positions in Sales and Marketing at a number of global technology companies, including Deutsche Telekom, IBM and PricewaterhouseCoopers.

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BT combats fraud with Tollring’s Credit and Fraud Management System

2017-02-17T11:35:04+00:00By |News|

BT has gone live with Tollring's new real-time Credit and Fraud Management System (CFMS) on its Wholesale Hosted Centrex (WHC) platform. The cloud-based CFMS has been delivered in BT Wholesale's data centre to provide real-time fraud detection and protection of the hosted platform. The CFMS monitors call trends, implements rules and triggers alerts to protect resellers' and their customers from illegal usage and ‘bill shock'; and the credit management element of the solution constrains legitimate spend in order to manage ‘risky' customers. Fraud and credit management is a powerful combination. Each call must pass through four rigorous gates including a risk register of continents, countries and regions, a blacklisted destinations register, followed by rule profiling before adhering to spend limits. Live dashboards, reports and notifications keep BT informed in real-time, enabling fraudulent calls to be terminated and destinations blocked to prevent further fraud from happening. Dave Axam, Director Hosted Communications at BT Wholesale, describes fraud as one of the key challenges in the marketplace. He said: "We are seeing that fraudsters are becoming increasingly astute, making more frequent, smaller hits, which render the ‘capping' approach insufficient in the battle against fraud. "So BT is taking a completely different approach by looking at the analytical capabilities within the network, customer data and trends, and taking a proactive stance by anticipating what might happen. "We believe Intelligent analytics is the only way to stop the next type of fraud. By embedding Tollring's intelligence and analytics tools into the network for hosted communications, we are providing our partners and their customers with a whole new level of security." Tony Martino, Managing Director of Tollring, added: "We have taken major steps to tackle the key issues of fraud and credit management in cloud telephony. We believe that the adoption of this new product provides [...]

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