Telephony

The installation of our phone system was very smooth and everything was explained very well. The customer after care service received since then has always been first rate, they regularly contact us to check that all is running smoothly with the system, and are quick to deal with any enquiries we have in a friendly and efficient manner. A very pro active company and one which we would highly recommend! Deborah Ramsey, Managing Director, The JDM Group

With 20 years as a certified Avaya Partner and Service/Support Specialist, United Networks have a wealth of experience in helping organisations from small, privately owned independents to large PLC’s.

Based out of 2 regional centres, we cover the greater London and South East areas from our Borehamwood base and the South West from our base in Totnes, Devon.

Why do we partner with Avaya? The reasons for us are simple; they are the market leader for telephony and an innovator, offering excellent reliability and ease of use with great support and back-up.

By utilising a range of  suppliers rather than being fixed to one we are able to bespoke build solutions around the exact requirements and budgets of our clients, ensuring our proposals and what we deliver are exactly the right fit.

Marchand Petit Estate Agents chose United Networks because we provide a single point of contact for all their communication requirements, ranging from broadband, fixed lines, phone system and mobile. Find out more about each of our telephony solutions below.

PBX

Using Avaya as our preferred partner we are able to provide PBX solutions.

Is PBX the right solution for you?
  • Provides a solution with a focus on one off costs (CapEx)
  • No hidden surprises
  • Reduces Total Cost of Ownership (TCO)
  • Increases the available features
  • Allows bespoke solutions to be built to your exact needs
  • If you suffer from poor connectivity

In addition PBX solutions see existing infrastructure used (digital or analogue), removes the need for new cabling and provides great future flexibility and scalability whether that be adding users or moving to SIP trunks in the future.

Speak to the team to discuss your requirements

Cloud PBX can provide a good solution for organisations that have good internet connectivity speeds, hosted voice quality and reliability is reliant on this so it’s the first thing to check out.

Is Cloud the right solution for you?
  • If you are looking to regularly update and refresh your handsets
  • If you are looking for an on-going monthly cost rather than up front investments
  • You can choose a handset and call package that works for you

Cloud PBX provides great flexibility and allows you to scale as you need to.

To find out more about our Cloud PBX solutions contact the team.

  • Perfect if you are looking for a telephony solution that can easily move with you to new premises

Working with all UK providers we’re able to supply SIM only and mobile handset deals.

Why would you want a SIM only deal?
  • Great if you’re looking for the best deal but have no need for a handset refresh
  • Ideal for providing data to tablets
  • Supports BYOD by providing staff with SIMs to place in their own devices
  • No minimum term
  • Access to great data deals
  • Typically deals provides unlimited calls
  • Typically deals provide unlimited texts

Contact the team to hear about our latest deals and discuss handsets if you require any!

Does your organisation have the need to record calls?

Whether it be for training, compliance (such as PCI) or another purpose we are able to provide call recording solutions that are compatible with your current telephony system including analogue, digital and SIP.

We can manage the configuration and set up so you have peace of mind the system works as it needs to.

To find out more about our call recording solutions contact the team.

United Networks have a great reputation not just for providing phone lines but for ensuring we get you the best possible rates for your calls too.

Call rates

Challenge us! Provide us with your last 3 months bills and we will beat it!

  • Call bundles that suit your needs – local, international, national
  • We guarantee the BEST rates

Numbers/DDI

If you’re looking for phone numbers (DDIs) we are able to source them including; geographic, freephone, 0800, 0844, 0845 and non geographic (NGA).

Find out more about our call packages and challenge us to bear your current costs. Contact the team.

Request a Quote

Client Testimonials

The installation of our phone system was very smooth and everything was explained very well. The customer after care service received since then has always been first rate, they regularly contact us to check that all is running smoothly with the system, and are quick to deal with any enquiries we have in a friendly and efficient manner. A very pro active company and one which we would highly recommend!

Deborah Ramsey, Managing Director, The JDM Group

As one of the country’s most successful and exclusive wedding venue company’s, it is essential our communication with brides, and venue security is handled by someone we trust. United Networks manage our phone system throughout our four sites, our phone lines, CCTV, and we have recommended them to a number of associates. Their knowledge and experience, as well as their efficient and affordable approach to helping us achieve our communication requirements has been excellent. From the initial discussion with UN, through to the after service support from the engineers, we have always felt confident we are getting the best service at the best price to achieve our high standard of communication with our clients.

Steven Hill, IT Manager – Tabor Group

We have been with United Networks since March 2011 and they were invaluable in their help when we moved to new premises. We have found all the staff to be extremely helpful and have drastically reduced our costs by moving our line rental and calls to them.

Sharon Hayley, Practice Manager – Seymour Vets

The service from the initial contact to installation and after care has been second to none. Our initial concern was the age and lay out of each buildings considering the age of the properties along with connecting the two hotels together on the same network. The installation was quick and trouble free along the depth of knowledge of the engineers. If there is ever an issue with the system the support is excellent in every way and always done with great efficiency. WELL DONE to Simon & his Team.

Simon Rowe, General Manager – The Bedford Hotel

Ten years ago we decided we needed a new telephone system. However we struggled to find an organisation which could advise us on the merits of one system over another. Most businesses wanted to sell us the make (generally singular) they stocked. United Networks were able to offer us a variety of manufacturers’ systems. They discussed our needs addressing potential future growth and data requirements. With their help, we selected what we thought would be a suitable system. Ten years on our system is still going strong. United Networks has been at the end of the phone to overcome any technical problems we have had; and have supported both us and the telephone system through out

Diana Leadbetter, Director – SDL Imports

The help and assistance that United Networks give my company is excellent! From Choosing them as our provider, through installation of the phone system to the ongoing customer care and maintenance. The relationship that the team have develop with us is outstanding and I never feel like I’m asking for too much assistance! Its always good to talk to them and as we connect more and more I am more assured that putting all my company’s communication needs through them was definitely the best decision!

Rob Ash, Proprietor – Prestige Furniture

It is a pleasure to confirm that United Networks have been excellent in responding to all our requirements, from inception to installation and an ongoing basis.
All staff have been professional, efficient, friendly and responded to all of our, sometimes quite challenging, individual requirements.
After sales service has also been excellent.
We would like to thank the team lead by Simon Stone. We look forward to a long and successful business connection.

Jackie Warrender, PA to the head – Stover School

We at the Regency Clinic are using a telephone service provided by United Networks, we have found them to be very helpful and always at the end of the phone to sort out any problems that we may have. We had a few teething problems at the start (probably due to user error!) but the staff at United Network were always patiently on hand to help us at all times. Their prompt and efficient response to any query was vital to keeping our business running smoothly.

Rob Grace, Director – Regency Clinic