WHAT IS TELEPHONE MESSAGES ON HOLD?
When a caller initially rings your company and is transferred to reception or another extension, the caller is placed on hold, or the call is forwarded to another line. These tailored messages not only create a professional image but also re-enforce your brand, educate callers of products and services, up-sell and promote special offers and refer business to your website. The marketing possibilities go on and on.
WHY INVEST IN ON HOLD MESSAGES?
No caller anticipates being put on hold even though this should be a reasonable expectation if you are running and thriving business. The key to keeping them interested is to keep them engaged in such a way that they feel you appreciate that their time is valuable.
This is why you should offer on hold messages that will answer their FAQs, provide directions to your physical location and any other information that offers value to your customers’ experience. Modern day professional voice-overs by United Networks make use of transfers, hold times and call queues to engage callers in strategic marketing by announcing new services, products or any upcoming special events and promotions. You may also want to appeal to callers on hold with a nice selection of waiting music of different genres. Our team can help you customise on hold music and messages so your customers will feel appreciated.