Call recoding & call logging from anywhere

Call analytics coupled with call recording is a powerful combination, strengthening your product portfolio to provide a detailed understanding of a customer’s experience or “journey”.

FULLY INTEGRATED CALL RECORDING AND EVALUATION

Call logging and recording from iCall

iCall suite provides complete communications management that integrates with your telephone system. Users can view real-time and historical call data, see the status of other extensions and securely record all telephone calls.

iCall gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients. Primary call statistics can be displayed on a wallboard or PC monitor.

Call Recording

Features of the Call Recording Software:

  • Real-time monitoring and recording for all terminals: Automatic or on-demand recording options
  • Remote call recording: Record calls from remote branches, home office or mobile workers
  • Search and play recordings: Find and play recordings through user friendly web interface
  • Call statistics: Wide variety of graphs to interpret the data, including average talk times and time-based segmentation
  • Conference recording: Record conference calls with up to 32 participants, to listen back to in the future.

Why should you analyse call activity?

  • Maximise the return on your telecoms investment
  • Improve customer service, helping you to retain customers
  • Increase revenue by monitoring and improving your business performance
  • Improve call handling techniques
  • Detect telephone fraud early
  • Reduce communications costs

Have a look at our remote worker solutions for more features and benefits for employees working from home.

Need a custom quote or advice on the best Call Recording solution for your needs?