Maintenance

Standard Care 9.00 - 5-30 Monday - Friday
Extra Care 9.00 - 5-30 Monday - Saturday
Total Care 365 Days - 24 hours a day

Onsite faults are processed from our service centre detailing exactly what component is required and what diagnostics tests have been carried out remotely. This information is then transferred to our technicians Cognito Mobile Data Communicators.

Disaster Recovery
Many financial institutions and other high profile clients that we have installed global networks for have taken our recommendation to implement a disaster recovery procedure in such an event. These include dual processing systems, mirrored sites, multi building entry for network services, dynamic allocation of hardware, secure database backups, distributed architecture and uninterupable power supplies. We maintain a system library of backups for each site.