Due to the global transition of 3rd generation technology, United Corporation provide 24 / 7 support, in all aspects of communications, from web enabled telephony solutions to the more sophisticated multi site global CRM platforms. Having strategically-located sites throughout many different time zones provides our clients with the comforting knowledge that their query will be resolved around the clock.
Help Desk calls are logged by an agent on the first call, more importantly the call is transferred there and then to a technician or individual who can assist you. Being a global provider of communication solutions, we have ensured that our clients can contact us by telephone, email, web or video 24 hours a day – 7 days a week.
Clients have the opportunity to utilise first hand all of the solutions and products that we provide. Over 70% of client's details are displayed on screen at our service centre in the UK before the agent answers the call. This enables us to deal quickly and efficiently with processing your call irrespective of where you are dialling from throughout the world.