Monthly Archives: February 2017

EE shows off helium balloon mobile masts

2017-02-24T09:25:25+00:00By |News|

Mobile phone provider EE has demonstrated helium balloons and drones that could provide 4G mobile coverage following damage to existing infrastructure.   The devices are fitted with small mobile sites that include a base station and an antenna. They could also be used to connect remote parts of the UK where coverage is thin. EE said it planned to deploy such a network in a UK rural area this year. The drones can stay airborne for up to an hour at a time and the "helikite" balloons for several weeks as they have a tethered power source. The drone was designed to give short-term targeted coverage to aid search and rescue situations, EE said. "Innovation is essential for us to go further than we've ever gone, and deliver a network that's more reliable than ever before," said EE chief executive Marc Allera. "Rural parts of the UK provide more challenges to mobile coverage than anywhere else, so we have to work harder there - developing these technologies will ultimately help our customers, even in the most hard to reach areas." It was the first time this had been tried out in the UK, said Kester Mann, analyst at CCS Insight. "Everyone immediately thinks of disruptive players like Facebook and Google when it come to things like balloon-based networks. The traditional networks need to step up so they don't get left behind," he told the BBC. Google is developing a network of huge balloons to provide connectivity to rural areas around the world, known as Project Loon. Last month the tech giant confirmed it had closed its internet drone project, Titan, which was designed to bring the internet to remote rural areas. Facebook's Project Aquila involves building solar-powered aircraft which will fly for months at a time above remote places, beaming [...]

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KCOM appoints Offord as new Enterprise Sales Director

2017-02-22T12:26:02+00:00By |News|

Phil Offord has joined KCOM as Enterprise Sales Director, bringing over 15 years of international business experience from across Europe and the US. He reports to Executive Vice Principal Stephen Long and will be responsible for the direction, development and management of the sales organisation. Long said: "Our sales team is focused on helping organisations to deliver their overall customer experience rather than just new technology. Phil's vision for the development and evolution of an enterprise sales function that listens more than it talks is a perfect fit for us." Offord added: "Companies are looking for partners that are large enough to make the difference but small enough to be agile and KCOM fits that need." He joins KCOM from CORETX (previously Selection Services and C4L) where he served as Group Sales & Marketing Director for over two years. Prior to this role he served as Sales and Marketing Director for Logicalis UK.

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Voiceflex set to launch FCA compliant SIP call recording

2017-02-22T10:11:34+00:00By |News|

Responding to demand from partners Voiceflex is gearing up to launch FCA compliant SIP call recording and storage on March 1st. "Due to the large number of channels we support across multiple data centres, the conventional recording equipment wasn't man enough for the job," said Paul Taylor, Sales Director. Taylor also noted that call recording has become a de facto must-have within many sectors, a requirement that has been triggered by what he described as a prevailing 'culture of blame'. "Employees and customers need protection," added Taylor. "The only way to protect verbal communication is via call recording." Voiceflex's SIP trunk call recording solution is hosted in the cloud and offers free set-up with no fixed monthly commitment. Customers pay only for why they use, and they have the option of deleting recordings and downloading them to be stored locally. "Our call recording application is designed for partners selling cloud or on premise-based telephony to businesses wanting to record both incoming as well as outgoing SIP calls," added Taylor.

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Avaya appoints Denk as Worldwide Channel Leader

2017-02-21T17:13:26+00:00By |News|

Avaya has named Walter Denk as Worldwide Channel Leader responsible for creating and executing the partner strategy and leading revenue growth through the channel, which is comprised of more than 7,000 partners around the globe. Denk moves into the new role from his previous position as vice president of Avaya Germany's Small and Medium Business Group. Prior to Avaya, Denk held positions in Sales and Marketing at a number of global technology companies, including Deutsche Telekom, IBM and PricewaterhouseCoopers.

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Samsung really wants you to believe the Galaxy S8 won’t explode

2017-02-17T11:57:13+00:00By |Uncategorized|

Samsung can’t get the world to forget about the explosive nature of the Samsung Galaxy Note 7, so instead it seems to be putting a lot of effort into convincing people that the Samsung Galaxy S8 won’t have the same defects, or any defects at all, and it’s doing this in part with a video. Dubbed “Quality Assurance: Extensive Tests”, a new one-minute video made by Samsung shows a Galaxy S7 Edge being put through a barrage of tests, including being dropped, bent, drenched in water and operated under extreme temperatures. In between these torture tests, text explains that “our phones are extensively tested, retested, and then tested again” and the video ends saying “innovation is our legacy. Quality is our priority.” All of which, clearly, is an attempt to rebuild trust in the brand, as the launch of the Galaxy S8 looms ever closer. https://youtu.be/Hkmp8SmtXSg Make or break Samsung likely has more riding on this phone than any previous handset, as not only is it a flagship, but the company will be looking to make up some of the lost earnings from the Note 7. It could also be a make or break moment for the brand, where the company either rebuilds its reputation, or - if the S8’s launch isn’t buttery smooth - damages it beyond repair. Convincing the public that the phone won’t explode in their pocket, as this video clearly aims to do, is just half of that battle. The other half is actually making sure it doesn’t. But there’s evidence Samsung’s working on that too, from the 8-point battery safety check it announced it would be implementing, to reportedly keeping the battery size relatively small for safety reasons. So it seems the firm isn’t taking any chances, the question now is whether would-be buyers will [...]

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Vodafone UK gives key partners Total Communications Status

2017-02-17T11:38:32+00:00By |Uncategorized|

Vodafone UK has raised the profile of its top partners by hand picking an elite group and giving them Total Communications Status, its first round of top draw accreditations under its new partner programme. The selected companies include Boosh 365, CCS MPW, Comm-Tech Voice & Data, Connected Telecom, DRC, Excalibur Communications, Pescado, PMGC Technology Group, Pure Business Services, Olive Communications, Onecom, Redsquid Communications, Trinsic and Vohkus. Phil Mottram, Enterprise Director of Vodafone UK, said: "Over 100 Partners have achieved new Status accreditation in the first phase of our programme, which has been designed to specifically recognise capabilities and specialisms." Pictured: Vodafone UK's elite grouping, with Phil Mottram (front centre).

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BT combats fraud with Tollring’s Credit and Fraud Management System

2017-02-17T11:35:04+00:00By |News|

BT has gone live with Tollring's new real-time Credit and Fraud Management System (CFMS) on its Wholesale Hosted Centrex (WHC) platform. The cloud-based CFMS has been delivered in BT Wholesale's data centre to provide real-time fraud detection and protection of the hosted platform. The CFMS monitors call trends, implements rules and triggers alerts to protect resellers' and their customers from illegal usage and ‘bill shock'; and the credit management element of the solution constrains legitimate spend in order to manage ‘risky' customers. Fraud and credit management is a powerful combination. Each call must pass through four rigorous gates including a risk register of continents, countries and regions, a blacklisted destinations register, followed by rule profiling before adhering to spend limits. Live dashboards, reports and notifications keep BT informed in real-time, enabling fraudulent calls to be terminated and destinations blocked to prevent further fraud from happening. Dave Axam, Director Hosted Communications at BT Wholesale, describes fraud as one of the key challenges in the marketplace. He said: "We are seeing that fraudsters are becoming increasingly astute, making more frequent, smaller hits, which render the ‘capping' approach insufficient in the battle against fraud. "So BT is taking a completely different approach by looking at the analytical capabilities within the network, customer data and trends, and taking a proactive stance by anticipating what might happen. "We believe Intelligent analytics is the only way to stop the next type of fraud. By embedding Tollring's intelligence and analytics tools into the network for hosted communications, we are providing our partners and their customers with a whole new level of security." Tony Martino, Managing Director of Tollring, added: "We have taken major steps to tackle the key issues of fraud and credit management in cloud telephony. We believe that the adoption of this new product provides [...]

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Colt pledges to deliver €500m investment in three year expansion plan

2017-02-17T11:15:19+00:00By |News|

Colt Technology Services has marked its 25th year in business with the delivery of a three year growth plan aimed at network expansion and a move to greater customer centricity. The company will invest more than €500m throughout the project, with a €200m spending plan set for 2017. Colt reported strong top line growth in 2016 and a new executive leadership team has pledged to continue this trend having implemented a strategic and cultural shift in the organisation. Colt's operations have been segmented into the core areas of innovation, the Colt IQ Network and improving the customer experience. There has also been an increase in investment in sales and marketing. To help deliver the increased network capacity and reach, Colt has appointed a new Chief Commercial Officer, Tom Regent. The company will hire hundreds more staff to support customers. CEO Carl Grivner (pictured) said: "We are fortunate to not have many of the distractions of our peers, such as wireless, consumer and content. "This means we can focus on building an intelligent network to meet the businesses requirements of today's demanding enterprises. "In fact, we believe our customers, and indeed all our competitors' customers, should be more demanding of the industry. We are up for the challenge and we are confident we will deliver." Grivner added that investing in the Colt IQ Network is vital. It currently spans 24,500 buildings and 700 data centres, and serves, in the main, enterprises with an increasingly global reach while retaining a local presence. Colt's investment this year will triple the number of sites across the Colt IQ Network capable of providing 100G enabled Ethernet and IP connectivity, and optical services up to 9.6Tbps capacity per site. According to Grivner the customer experience matters now more than ever. So Colt will roll out On [...]

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